FAQ

1. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

2. How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. Use this number on our tracking page to see the status of your shipment.

3. What is your return policy? 

Our policy lasts 30 days from the date your order is delivered/received. If 30 days have gone by since the date your order is received, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please note that with any pre-order campaigns, exchanges are very limited. For any inventory sent back for an exchange, if we are not able to honor the exchange we will go ahead and process a refund minus the original shipping cost on the order.

Exchanges are not guaranteed on pre-order purchases.

Several types of goods are exempt from being returned. Custom goods, such as apparel with custom names and/or gamertags cannot be returned. When making a custom purchase, please be mindful of the order details and size charts.

To complete your return, we require a receipt or proof of purchase and your order number.

Please contact our customer service department via email: Contact@dotexe.com Our team will be happy to assist and provide you details on whether an order is eligible for a return/exchange. If so, they will provide instruction on how to return/exchange an item.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

4. Do you accept cancellations?

Please contact us if you would like to cancel your order within 24 hours.

5. Do you offer exchanges? 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@dotexe.com and send your item to:
DOTEXE
3200 E Spring St Unit B
Long Beach, California
US 90806

 

6. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs vary by destination.

7. How can I contact customer service?

You can reach our customer service team via our contact page.

8. What is your refund policy? 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

9. How do I apply a discount code?

Enter your discount code at checkout in the "Promo Code" field and click "Apply" to see the updated total.

10. What if my item is damaged or incorrect? 

If you need to exchange it for the same item, send us an email at contact@dotexe.com and send your item to:

DOTEXE
3200 E Spring St Unit B
Long Beach, California
US 90806